Frequently Asked Questions
Frequently Asked Questions
About Our Jewelry
What materials are your jewelry made from?
Our jewelry is crafted using high-quality materials designed for durability, comfort, and long-lasting wear.
Will the jewelry tarnish or fade?
Our pieces are made to last, but proper care will help maintain their shine. We recommend avoiding water, perfumes, and harsh chemicals.
Is your jewelry suitable for everyday wear?
Yes! Our jewelry is designed for both everyday wear and special occasions.
Orders & Shipping
How long does shipping take?
Standard shipping within Canada typically takes 5–7 business days. Express shipping options may be available at checkout.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times vary depending on location.
Can I track my order?
Yes! Once your order ships, you will receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for eligible items that are unworn, unused, and in original packaging. Please refer to our Return Policy for full details.
Can I return opened or worn jewelry?
No. For hygiene and quality reasons, we do not accept returns on jewelry that has been opened, worn, or had its original packaging or seal broken.
Product Care
How should I care for my jewelry?
To maintain quality:
- Avoid contact with water, perfumes, and lotions
- Store in a dry place
- Clean gently with a soft cloth
Can I wear jewelry in the shower or while swimming?
We recommend removing jewelry before exposure to water to preserve its finish and longevity.
Still Have Questions?
We’re here to help!
Contact us at auravantapremium@gmail.com, and we’ll get back to you as soon as possible.
