Return Policy
Return & Refund Policy
Your satisfaction is our priority. If you're not completely happy with your Auravanta purchase, we're here to help.
14-Day Return Window
You have 14 days from the date of delivery to request a return for eligible items.
Eligible Returns
To be eligible for a return, items must be:
- Unworn and unused
- In original packaging with all seals intact
- Accompanied by proof of purchase
Important: For hygiene and quality reasons, we do not accept returns on jewelry that has been opened, worn, or removed from its original packaging or seal.
How to Return
- Contact us at auravantapremium@gmail.com to initiate a return
- We will provide return instructions
- Pack your item securely in its original packaging
- Ship the item back to us
Refunds
Once we receive and inspect your return, we will process your refund within 5–7 business days.
- Refunds will be issued to your original payment method
- Shipping costs are non-refundable
- Return shipping costs are the customer’s responsibility, unless the return is due to our error
Exchanges
If you would like to exchange an item for a different product, please contact us at auravantapremium@gmail.com and we’ll be happy to assist.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos at auravantapremium@gmail.com.
We will arrange a replacement or full refund at no additional cost to you.
Questions
If you have any questions about returns or refunds, please contact us at:
